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Frequently Asked Questions
Many of our customers have specific questions about our professional cleaning service. Here are just a few of the frequently asked questions we hear at Two Sharp Cleaning Service.
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General Questions
[/vc_column_text][vc_toggle title=”How can I get a quote?”]Simply click on the “Get A Quote” button on top of page to book a cleaning and as you provide information about your house and schedule. We will confirm your service request within 24 hours.[/vc_toggle][vc_toggle title=”Does someone have to visit my house before I can book a cleaning?”]Yes! This gives us an opportunity to really view your home so we can guarantee our best price.[/vc_toggle][vc_toggle title=”Are cleaning supplies included?”]Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.
However, if you don’t have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings). You can opt-in to this option from your customer dashboard. Also, you can click here to see a list of items to have on hand. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.[/vc_toggle][vc_toggle title=”What if I’m not happy with my cleaning?”]Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.[/vc_toggle][/vc_column][/vc_row][vc_row el_class=”cleaning-faq-text”][vc_column][vc_column_text]
Scheduling Questions
[/vc_column_text][vc_toggle title=”CAN I GET A SAME-DAY BOOKING?”]we don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.[/vc_toggle][vc_toggle title=”DO I HAVE TO BE HOME FOR MY CLEANING?”]It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.[/vc_toggle][vc_toggle title=”DOES MY CLEANER ARRIVE AT THE EXACT TIME I BOOK?”]Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.[/vc_toggle][vc_toggle title=”WHEN AM I CHARGED FOR THE SERVICE?”]You are not charged until after the cleaning has been completed.[/vc_toggle][vc_toggle title=”ARE THERE NAY COMMITMENTS OF CONTRACTS?”]No, you can cancel service anytime at least 24 hours in advance, without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.[/vc_toggle][/vc_column][/vc_row][vc_row el_class=”cleaning-faq-text”][vc_column][vc_column_text]
Cleaning Questions
[/vc_column_text][vc_toggle title=”WHAT’S INCLUDED IN A STANDARD CLEANING?”]During a standard cleaning includes sanitizing all bathrooms, kitchen surfaces, and appliances, sweeping and mopping all floors, vacuuming any carpeted areas and rugs, making all beds, emptying garbage cans, and lightly dusting horizontal surfaces such as counters and tabletops. You can also request extra items via your customer dashboard.
[/vc_toggle][vc_toggle title=”DO YOU PROVIDE THE SUPPLIES?”]Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.
However, if you don’t have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings). You can opt-in to this option from your customer dashboard.Also, you can click here to see a list of items to have on hand. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.[/vc_toggle][vc_toggle title=”WHAT SERVICES DO YOU OFFER?”]We offer interior and exterior cleanings. There are a range of services from a one-time cleaning to monthly cleanings, to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.[/vc_toggle][vc_toggle title=”HOW MANY CLEANERS DO YOU SEND?”]One to two cleaners are sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.[/vc_toggle][vc_toggle title=”ARE TWO SHARP CLEANING SERVICE TECHNICIANS SCREENED?”]Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.[/vc_toggle][/vc_column][/vc_row]
